Helena was great, very helpful, very friendly! We had trouble opening the front door so she came over and helped us.
There a few things I would like to suggest to make the experience better: towels and bed linens were rather old; there is a sliding glass door in one of the bedrooms for which you need a key to open, but the key was missing; it would have been great for someone to meet us at the flat to help us settle in: When we couldn't open the door we struggled for 45 minutes until Helena came to help us. When you travel for over 12 hours and wait til the office opens at 3pm, it was really inconvenient to struggle with unlocking the front door. The flat was neat and in order when we arrived, but when I looked under the beds I noticed a thick layer of dust. We also noticed the floors had not been cleaned. Perhaps inform the cleaning crew to make sure the floors are cleaned before renting out.
Besides that we had a wonderful experience and would definitely come back! Thank you Helena!!