Frequently Asked Questions
In order to maintain Barcelona as a sustainable, competitive, quality destination with a tourism sector that generates added value, the city tax is collected from all guests staying at accommodations in the city. This tax applies only for the first 7 nights of your stay for all guests 17 years of age or older.
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All our payment methods are secure.
Option 1: AUTOMATIC PAYMENT
Pay with credit card a few days before arriving to Barcelona and have the damage deposit blocked on your credit card before your arrival. This option is perfect for clients who want to have a smooth and quick check-in.
Option 2: PERSONAL PAYMENT
Pay personally at our office and have the damage deposit blocked on your credit card on your arrival day. This option is perfect for clients who want to pay the remaining balance in cash.
The damage deposit - also called security deposit - is part of a routine procedure in order to ensure that our apartments are correctly taken care of by our guests. The damage deposit ranges from 150-500 EUR depending on the type of apartment and season. It will be blocked on your account through a credit card of your choice upon or before your check-in, depending on your choice of payment (see below). The damage deposit will be automatically unblocked by your bank approximately a week after, provided that the Terms & Conditions and the house rules have been respected. The amount is higher if the rental period is for a month or more.
Please note that we do not accept damage deposit in cash.
PAYMENT OPTIONS
Option 1: AUTOMATIC PAYMENT
Pay with credit card a few days before arriving to Barcelona and have the damage deposit blocked on your credit card before your arrival. This options is perfect for clients who want to have a smooth and quick check-in.
Option 2: PERSONAL PAYMENT
Pay personally at our office and have the damage deposit blocked on your credit card on your arrival day. This option is perfect for clients who want to pay the remaining balance in cash.
If you cancel with less than 30 days to your arrival, cancellation cost will represent 100% of the reservation.
However, even during high season, gaps in our calendar sometimes make it possible for us to accept reservations of just one or two nights. Please contact our customer service to check the possibility to book an apartment with us for one or two nights.
Have a look at the available tours, services, tickets and attractions here and then contact us to buy:
http://bcnshop.barcelonaturisme.com/shopv3/en/
Please contact us on info@apbcnapartments.com in order to buy your tickets with a discount!
We offer you 24h service. Reception is open from 9 to 21h from Monday to Sunday in our main office located at street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near Plaza España in central Barcelona. Nearest metro station is called Tarragona (green metro line).
Please note that we also offer automatic checkin in our apartments by night. Clients in this buildings will a personal access code that enables them to go straight to their building and enter the apartment starting at 3pm. Please ask our office.
In case you arrive earlier than 3PM and the apartment is available, the check-in can be done earlier. If the apartment is not yet ready, you can drop off your bags at our office and return to pick up your bags once the cleaning of the apartment is completed. Our office closes at 9PM and is located on street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near the Plaza España in central Barcelona. Nearest metro station is the Tarragona (green metro line).
The apartments in our Serra building and Eixample Center (Roger) building have automatic check-ins and no keys are required as the doors are opened with personal access codes. For all other apartments, our check-in machine located on street Valencia 32 enables us to offer late check-ins free of charge for clients who require it. A personalized late check-in can be arranged directly in the apartment upon previous request and must be confirmed by us via email in order to be accepted. The late check-in has an extra fee that goes directly to the check-in agent. Please contact us to know the amount as it depends on the arrival time and staff schedule.
For late arrivals we especially recommend our transfer service as the driver will provide check-in assistance by the check-in machine and then drive you to you apartment. You can book your transfer service by calling us or sending us an email to info@apbcnapartments.com
Please note:
Late check-in transfer requests must also be made at least two days before arrival and confirmed by us via email in order to be valid.
Prices to/from Barcelona Airport:
1-4 persons 50 EUR
5-7 persons 65 EUR
8- 11 persons 110 EUR
*Price to/from Girona Airport: 1-8 persons 195 EUR
Avoid cues and save time by booking our transfer service. We offer transfers from/to the airport/port/train station at very reduced prices.
By booking our highly recommend transfer service you will have a professional English speaking driver waiting for you with a sign with your name at the arrivals lounge. The driver will take you from the aiport/port/train station to your apartment via our office to carry out the check-in process (note: if your flight arrives before 13:00, it only takes you to our office).
Late check-in: If you arrive after office hours, the driver will also provide check-in assistance by the check-in machine.
We use luxury minivans, luggage and baby seats included. Please make sure to provide the age of the children/babies if you require a child/infant car seat. Our transfer service can be booked upon making your reservation, by calling us or by sending us an email to info@apbcnapartments.com
Please note:
If your flight arrives before 1PM, it only takes you to our office where you can leave your bags until the check-in time 3PM.
Transfer requests must be made at least two days before arrival and confirmed by us via email in order to be valid.
Prices to/from Barcelona Airport:
1-4 persons 50 EUR
5-7 persons 65 EUR
8- 11 persons 110 EUR
*Price to/from Girona Airport: 1-8 persons 195 EUR
We offer a 24h service. Our reception is open from Monday to Sunday from 9 to 9PM
Our apartments will be ready from 3PM.
In our waiting room you will have free access to coffee, tea, microwaves, fridge, computer to check your flights...
You can leave your luggage ibn our office before your check-in or after your check-out. Please ask our receptionist
Remember check-in starts at 15:00 (3PM) and latest check-out time is at 11:00 (11AM).
Please contact us for further details about car parking options in Barcelona.
Digital access codes: For the apartments in the buildings APBCN Serra on street Carrer d’en Serra and APBCN Eixample Center on Street Roger de Flor, you can get an auto,matic chec-kin. Please ask our office.
Metal keys and plastic card keys: All other apartments have plastic or metal keys and clients are requested to pick up their keys at our main office located on street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near Plaza España in central Barcelona. Nearest metro station is called Tarragona (green metro line L3).
Before you leave the apartment, simply make sure that you leave the keys on the table in the apartment.
As a general rule in the city of Barcelona, garbage and trash should be thrown in the garbage containers on the street at night between 8PM - 10PM. Please make sure you do this especially the night before your departure day. For apartments located on narrow pedestrian streets, the trash should be placed on the street, outside the building entrace, at night between 8PM-10PM for the sanitation department to manually collect.
Here are the color codes for garbage recycling bins in Barcelona:
Grey dumpsters=normal garbage
Brown dumpster=organic waste
Blue=paper and cardboard
Green=glass
Yellow=metal, aluminum and plastic
There are also cartoons on the containers to avoid confusion and this makes recycling so much easier.