Frequently Asked Questions

In order to maintain Barcelona as a sustainable, competitive, quality destination with a tourism sector that generates added value, the city tax is collected from all guests staying at accommodations in the city. This tax applies only for the first 7 nights of your stay for all guests 17 years of age or older.

The damage deposit - also called security deposit - is part of a routine procedure in order to ensure that our apartments are correctly taken care of by our guests. The damage deposit ranges from 150-500 EUR depending on the type of apartment and season. It will be blocked on your account through a credit card of your choice upon or before your check-in, depending on your choice of payment (see below). The damage deposit will be automatically unblocked by your bank approximately a week after, provided that the Terms & Conditions and the house rules have been respected. The amount is higher if the rental period is for a month or more.
Please note that we do not accept damage deposit in cash.

PAYMENT OPTIONS
Option 1: AUTOMATIC PAYMENT
Pay with credit card a few days before arriving to Barcelona and have the damage deposit blocked on your credit card before your arrival. This options is perfect for clients who want to have a smooth and quick check-in.

We offer you 24h service. Reception is open from 9 to 21h from Monday to Sunday in our main office located at street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near Plaza España in central Barcelona. Nearest metro station is called Tarragona (green metro line).

Please note that we also offer automatic checkin in our apartments by night. Clients in this buildings will a personal access code that enables them to go straight to their building and enter the apartment starting at 3pm. Please ask our office.

In case you arrive earlier than 3PM and the apartment is available, the check-in can be done earlier. If the apartment is not yet ready, you can drop off your bags at our office and return to pick up your bags once the cleaning of the apartment is completed. Our office closes at 9PM and is located on street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near the Plaza España in central Barcelona. Nearest metro station is the Tarragona (green metro line).

Avoid cues and save time by booking our transfer service. We offer transfers from/to the airport/port/train station at very reduced prices. 

By booking our highly recommend transfer service you will have a professional English speaking driver waiting for you with a sign with your name at the arrivals lounge. The driver will take you from the aiport/port/train station to your apartment via our office to carry out the check-in process (note: if your flight arrives before 13:00, it only takes you to our office).

Late check-in: If you arrive after office hours, the driver will also provide check-in assistance by the check-in machine.

We use luxury minivans, luggage and baby seats included. Please make sure to provide the age of the children/babies if you require a child/infant car seat. Our transfer service can be booked upon making your reservation, by calling us or by sending us an email to info@apbcnapartments.com

Please note:
If your flight arrives before 1PM, it only takes you to our office where you can leave your bags until the check-in time 3PM.
Transfer requests must be made at least two days before arrival and confirmed by us via email in order to be valid.
Prices to/from Barcelona Airport:
1-4 persons 50 EUR
5-7 persons 65 EUR
8- 11 persons 110 EUR
*Price to/from Girona Airport: 1-8 persons 195 EUR

We offer a 24h service. Our reception is open from Monday to Sunday from 9 to 9PM

Our apartments will be ready from 3PM.
In our waiting room you will have free access to coffee, tea, microwaves, fridge, computer to check your flights...

You can leave your luggage ibn our office before your check-in or after your check-out. Please ask our receptionist
Remember check-in starts at 15:00 (3PM) and latest check-out time is at 11:00 (11AM).

Digital access codes: For the apartments in the buildings APBCN Serra on street Carrer d’en Serra and APBCN Eixample Center on Street Roger de Flor, you can get an auto,matic chec-kin. Please ask our office.

Metal keys and plastic card keys: All other apartments have plastic or metal keys and clients are requested to pick up their keys at our main office located on street Carrer de València, 32 - 08015 Barcelona (Google maps link: https://goo.gl/maps/BT6zF) near Plaza España in central Barcelona. Nearest metro station is called Tarragona (green metro line L3).

Here are the color codes for garbage recycling bins in Barcelona:

Grey dumpsters=normal garbage

Brown dumpster=organic waste

Blue=paper and cardboard

Green=glass

Yellow=metal, aluminum and plastic

There are also cartoons on the containers to avoid confusion and this makes recycling so much easier.